Refund policy

 

SHIPPING

Thank you for choosing Knife Roll Company! We’re excited to deliver your favorite products straight to your doorstep, no matter where you are. Below is our shipping policy to ensure clarity and a smooth experience for all our customers.

Shipping Destinations
We proudly serve customers in multiple countries worldwide. Whether you’re in North America, Europe, Asia, or beyond, we strive to provide reliable shipping to your location.

Processing & Shipping Times
Order Processing Time: 1–3 business days. (Orders with personalization typically take 5-7 business days to ship)
Shipping Time: Varies depending on the destination and shipping method selected at checkout. Estimated delivery times will be shared during your purchase process.
Shipping Fees
Shipping fees are calculated based on your location, the weight of the package, and the shipping method chosen. We try and keep shipping low with flat rates for all Canada and US.

Customs, Duties, and Taxes
For international orders, your package may be subject to customs duties, import taxes, or other fees upon arrival in your country. These charges are determined by your local customs authority and are the to be paid by the customer.

To keep things smooth:

We prepare all shipments with care, adhering to customs regulations to minimize any delays.
The customs process is standard and applies to all shipments, including those labeled as "free shipping."
Should any additional fees be applied, they will be paid directly to your local customs agency.
By placing an order, you acknowledge that any applicable customs duties or taxes will be your responsibility.

Track Your Order
Once your order ships, you’ll receive a tracking number to monitor its journey. For any assistance with tracking or shipping inquiries, our customer support team is here to help.

Need Help?
If you have questions or concerns about your shipment, feel free to reach out to us at admin@kniferollcompany.com. Our team is happy to assist and ensure your experience is seamless!

We thank you for your understanding and support. Our goal is to make every delivery as smooth as possible while ensuring you receive the best from Knife Roll Company.

Happy shopping!

 

RETURNS

In order to return or exchange an item, you must contact us within 14 days of delivery (this window is extended around holidays) and we will provide instructions. You will be responsible for paying for your own shipping costs for returning your item unless it arrived damaged, defective, or was sent in error. Original shipping costs are non-refundable.

To be eligible for a return, your item must be unused and in new condition. We do not accept returns on personalized items unless they arrive damaged or defective.

There are certain situations where only partial refunds may be granted (if applicable), such as an item not in its original condition, is damaged, or missing parts for reasons not due to our error.